Delving Privacy Policy

Thank you for using Delving! We're excited to have you join us. Please read our Privacy Policy carefully before accessing or using Delving. If you have any questions or concerns, please let us know.

Delving Privacy Policy

This Privacy Policy describes the kinds of information we collect and how we use and disclose it effective as of the date posted below.

Effective Date: April 1, 2022

1. YOUR ACCEPTANCE OF THIS PRIVACY POLICY.

By accessing our website or using the services, including but not limited to the Delving Connect Add-In for Excel, you consent to our collection, storage, use, and disclosure of your information as described in this Privacy Policy. The provisions contained in this Privacy Policy supersede all previous notices and statements regarding our privacy practices with respect to the services. If you do not agree to every provision of this Privacy Policy, you may not access or use the services.

2. INFORMATION COLLECTED AND HOW IT IS USED.

“Personal Information” is any information that enables us to identify you, directly or indirectly, such as your email address, name, shipping and billing address, telephone number, company name, credit card information, any form of identification number or one or more factors specific to your physical, physiological, mental, economic, cultural or social identity. We collect information, including personal information, that you submit when using our website or services and automatically collect information when you interact with us. This includes the following:

  • 2.1 Your Email Address. When you sign up for an account we collect and store your email address. We use email addresses to identify and authenticate users of our service. We also use your email address to notify you of any changes to our policies.
  • 2.2 Your Activities Within The Web Applications. Aside from ordinary web server logs (which contain IP addresses and not usually account IDs), we may also record account IDs for when you’re using browser plugins. This helps us see whether the browser plugins are also contributing to improvements in behavior, and which categories of users prefer which types of tools.
  • 2.3 Additional Personal Information. If you are involved in a corporate pilot, you might agree to an additional privacy policy that covers demographic information, including gender identity and ethnic origin. This information would be used for quantitative analysis of the effectiveness of different practices in different contexts and would be combined with the information covered here only after it had been tokenized and anonymized.

3. ADDITIONAL USES

We may use personal information for the purposes described elsewhere in this Privacy Policy and internally for our general legitimate commercial and research purposes, including, among other things, to provide the services and information you have requested from us and notices related thereto; verify that you qualify as a registered user of the website or services; analyze, improve, and customize the services; provide customer and technical support for the services; send you announcements, newsletters, promotional materials, and other information about the services and third-party products and services that we think may be of interest to you provided you have given consent if required by law; enforce or apply our agreements with you or others; contact you as necessary; detect, prevent, and investigate actual or suspected fraud, hacking, infringement, or other misconduct involving the website or the services; collect fees and other amounts owed in connection with the services; administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; improve the website and to customize the content you see on the website; keep the website safe and secure; measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and do internal research on our website visitors’ interests and behaviors to better understand and serve our members.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technology to collect aggregate (non-personal) information about website and application usage by all of our visitors and to help us remember you and your preferences. These cookies may stay on your browser into the future until they expire or you delete them. We also use technology that helps our website and application function. These cookies usually are erased when you close your browser window. Further general information about cookies and how they work is available at www.allaboutcookies.org. We may allow selected third parties to place cookies through the website to provide us with better insights into the use of the site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website. We may also permit third party service providers to place cookies through our Site to perform analytic or marketing functions where you are notified of them and you have consented to the usage. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.

5. DO NOT TRACK SIGNALS

We do not currently use technology that recognizes a “do-not-track” signal from your web browser.

6. DATA PROCESSING AND STORAGE

All of your authentication data is stored with Auth0 and in Google Cloud. All of your application data is stored in Google Cloud and hosted with Vercel. Access to this data is limited to yourself (as managed by the Auth0 authentication service) and the Delving cloud services (as managed by a set of Auth0 credentials). Web access data is captured using Heap and Sentry.io. Web server logs may also be captured by Vercel and Google Cloud. We have made every effort to limit the amount of personally identifiable information and personal data that could be exposed in the web server logs, but they do contain IP addresses.

7. USER GENERATED CONTENT

Delving may contain interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through the service. Any User Contribution you post to the site will be considered confidential and proprietary. By providing any User Contribution to Delving, you grant Delving and its successors and assigns the right to use, reproduce, modify, perform, or display such material for internal purposes online. It is our company policy that production customer data not be viewed by any employee without explicit permission from the user who uploaded that data. No User Contributions will be shared with a third party. YOU REPRESENT AND WARRANT THAT: YOU OWN OR CONTROL ALL RIGHTS IN AND TO THE USER CONTRIBUTION AND HAVE THE RIGHT TO GRANT THE LICENSE GRANTED ABOVE TO US AND OUR RESPECTIVE SUCCESSORS AND ASSIGNS. YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR ANY USER CONTRIBUTIONS YOU SUBMIT OR CONTRIBUTE, AND YOU, NOT DELVING, HAVE FULL RESPONSIBILITY FOR SUCH CONTENT, INCLUDING ITS LEGALITY, RELIABILITY, ACCURACY, AND APPROPRIATENESS. WE ARE NOT RESPONSIBLE OR LIABLE TO ANY THIRD PARTY FOR THE CONTENT OR ACCURACY OF ANY USER CONTRIBUTIONS POSTED BY YOU OR ANY OTHER USER OF THE WEBSITE.

8. CROSS-BORDER DATA TRANSFERS

Our website is maintained on servers located in the United States, and personal information submitted is stored on our servers in the United States. If you are visiting our website from outside the United States, please be advised that your information is transferred to our U.S. servers. Disclosing your personal information to us pursuant to this Privacy Policy is at your own risk. We strive to comply with laws of jurisdictions in which we maintain operations but we make no representations that the practices described in this Privacy Policy are compliant with laws outside those jurisdictions that apply to the collection, security, use and disclosure of personal information.

9. SECURITY

We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. All of Delving services use industry standard SSL certificates, so all data is encrypted in transit.Vercel and Google Cloud use a securely encrypted backend. Anonymized usage data may be stored in plain text in one of the analytic company datastores.

10. YOUR CHOICES AND ACCESSING YOUR INFORMATION

  • 10.1 Communications From Us. You can choose not to receive emails from us by “unsubscribing” using the instructions in any email you receive from us. This will not stop us from sending emails about your account or your transactions with us. You can unsubscribe from receiving text messages from us by replying STOP to any text and receive one final confirming message.
  • 10.2 Cookies. You can choose to delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites. If you block cookies performance of the Site may be impaired and certain features may not function at all.
  • 10.3 Deleting Your Account. If you choose to delete your account, we delete all of your information. This does not include the answers to survey questions that were sent to your team members, since that is also their information.
  • 10.4 Updating Your Information. You can update, amend or delete your information at any time by logging into your account to make the change.

11. DISCLOSING YOUR INFORMATION

We may reveal information about you to unaffiliated third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) if the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or (6) as otherwise described in this Privacy Policy. We may disclose your non-private, aggregated or otherwise de-identified information to our affiliates and third parties. We do not share your information with third parties for their marketing purposes.

12. CHILDREN’S PRIVACY

Our website and application are not designed nor intended to be attractive to use by children under the age of 13. We do not knowingly collect information from children under the age of 13. If you are under 13 please do not submit any information to us. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us at support@delving.co.

13. LINKS TO OTHER WEBSITES

We may permit others to link to this Site or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. Please read their privacy policies before submitting information.

14. CALIFORNIA CONSUMER PRIVACY ACT NOTICE

Currently Delving is not required to comply with the California Consumer Privacy Act (CCPA). When we are we will post a CCPA notice here.

15. NOTICE TO VISITORS FROM NEVADA

We do not transfer personal information for monetary consideration. If you would like to tell us not to sell your information in the future please email us at support@delving.co with your name, postal address, telephone number and email address with “Nevada do not sell” in the subject line.

16. NOTICE TO EUROPEAN UNION RESIDENTS

For individuals within the European Economic Area only. Under the GDPR, in certain circumstances, you have the right to: (a) request access to any personal information we hold about you and related information, (b) obtain without undue delay the rectification of any inaccurate personal information, (c) request that your Personal Information is deleted provided the personal information is not required by Delving for compliance with a legal obligation under European or Member State law or for the establishment, exercise or defense of a legal claim, (d) prevent or restrict processing of your personal information, except to the extent processing is required for the establishment, exercise or defense of legal claims; and (e) request transfer of your personal information directly to a third party where this is technically feasible. In addition, where you believe that Delving has not complied with its obligation under this Privacy Policy or European law, you have the right to make a complaint to an EU Data Protection Authority. For the purposes of the European Union General Data Protection Regulation 2016/679, (GDPR) the data controller is Delving, 113 Cherry Street, PMB 38924, Seattle, WA 98104-2205.

17. CHANGES TO THE PRIVACY POLICY

As we grow and change, we may amend this Privacy Policy. The Policy in effect at the time you use the website or the service governs how we may use your information. If we make material changes we will post the revised Policy and the revised effective date on this site. Please check back here from time to time to review any changes.

CONTACTING US

Delving commits to resolve questions or complaints about your privacy and our collection or use of your personal information. European Union residents with inquiries or complaints regarding this privacy policy should first contact Delving at:

Chief Privacy Officer
Delving (Cosentio, Inc.)
113 Cherry Street
PMB 38924
Seattle, WA 98104-2205